Shipping and returns
Text pending legal review.
Last updated: September 2026.
This English translation is provided for convenience. In case of any discrepancy, the Spanish version prevails.
1. Sales channel
Prudent products are sold exclusively through Amazon. Global Horizon Partners S.L. is the seller. Amazon handles payment and order processing, including delivery and tracking, under its own conditions, which you can check in your Amazon account before completing your purchase.
2. Prices
The prices shown on this site include VAT (IVA) and match the Amazon listing at the time of publication. The price that applies to your purchase is the one Amazon shows when you complete the order.
3. Delivery times and shipping costs
Delivery times and shipping costs depend on the Amazon conditions that apply to your account and to the delivery method chosen when you place the order.
4. Right of withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving the product, without having to give a reason, in accordance with Article 71 of Royal Legislative Decree 1/2007 (the consolidated text of the General Law for the Defence of Consumers and Users, the Spanish consumer protection law, TRLGDCU).
To exercise this right, the usual route is Amazon's own returns process, available from your account and the relevant order.
Important: the right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene and that were unsealed after delivery (Article 103(e) TRLGDCU). This exception is assessed product by product: it only affects a product that is delivered sealed for those reasons and whose seal has been removed. Opening the box or the outer packaging does not, on its own, cause you to lose the right of withdrawal. In any case, this exception does not limit your rights if the product arrives defective or does not conform to what you bought (legal guarantee of conformity, section 5).
5. Legal guarantee of conformity
All Prudent products carry the legal guarantee of conformity that Spanish law sets for consumer goods: 3 years from delivery to cover any lack of conformity that existed at the time of delivery (Article 120 et seq. of the TRLGDCU, as worded by Royal Decree-Law 7/2021 of 27 April, applicable to goods purchased from 1 January 2022).
This guarantee is independent of Amazon's commercial returns policy and does not replace it: you are entitled to it by law as a buyer.
6. If something arrives damaged or is not what you expected
You can arrange the return or exchange through Amazon, under the policy that applies to your order. If you would rather tell us directly what has happened, or if Amazon does not resolve your case, write to us at [email protected] or use the contact form.
7. Complaints and dispute resolution
We handle complaints by email at [email protected] and through the contact form. If you have a complaint, write to us first and we will try to resolve it with you directly.
If we cannot reach an agreement, as a consumer you may turn to the consumer services of your autonomous community (regional government) or to the Sistema Arbitral de Consumo (the Spanish consumer arbitration system), whose use is voluntary for both parties, without prejudice to your right to go to the courts.